G. Brown Concierge Services

G. Brown Shoes is dedicated to providing substantial customer service. We are here for you 24/7, as we provide multiple options to help suit you and whatever you may need. Please feel free to contact us under any circumstance and we will happily provide you with assistance.

We are proud to offer our newest feature to our site, our concierge service. Each option is meant to not only help you, but to provide you with something different. If you are trying to speak with us directly, you have three options: live chat, email, or call us. We are available seven days a week from 9:00 AM-9:00 PM (EST). If you’d like to track your order, click here to go directly to the UPS site to see when your order will arrive. To learn more about how to maintain our product, we have created a how-to video. If you are looking for a store that carries our product, try our store locator feature. If you’d like to customize your shoe, either contact us directly or learn more in the Customization section below. If you are seeking out one of our next events, head to the events tab to learn more information.

We are excited to provide you with these new features and are looking forward to working with you.

CUSTOMIZATION

Customizing your own pair of G. Brown Shoes is something we are proud to offer. We want you to not only love our product but feel happy wearing it too. It’s a unique quality, being able to personally choose the color of either your dress shoe or sneaker. If you are attending an event, you may also seek to customize a shoe. Please speak to the representative that is there. If you’d like to work with one of our representatives personally to create the right color that fits with your wardrobe, either email us or contact us below so we can assist you.  It costs an extra $35 to customize the shoe, and we do not accept returns for a customized shoe.

FREE SHIPPING AND RETURNS

When checking out with your product, we do provide a free rate with ground shipping. If you receive our product, and decide you’d like to return it, please read our return policy. We do provide free returns, under those conditions.

WE ARE HERE TO HELP

CALL US WITH A QUESTION OR FIND G. BROWN SHOES IN YOUR AREA

Contact

Our shoe representatives are available to chat Monday through Sunday 9:00 AM – 7:00 PM (EST) excluding holidays. The option to chat will be available during these hours once a representative is available.

Store Locator

Looking for the nearest store that carries our product? Don’t worry, we have you covered.